Refund and Returns Policy
1. General Policy
At yournets, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or exchange in accordance with the conditions set out below.
2. Eligibility for Refunds and Returns
2.1. Time Frame
Requests for refunds or returns must be submitted within 30 calendar days from the date you receive the item.
2.2. Condition of Items
Returned items must be in their original condition, unused, and with all original packaging, tags, and accessories included. Items that are damaged, altered, or missing components will not be eligible for a refund.
2.3. Non‑Refundable Items
- Personalized or custom‑made products
- Digital downloads and software licenses
- Gift cards
3. Return Process
3.1. Initiating a Return
To start a return, contact our support team at [email protected] or call +1(806)737-9486. Provide your order number, the item(s) you wish to return, and the reason for the return.
3.2. Return Authorization
Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the product back to us. Returns without an RA number will not be processed.
3.3. Shipping Costs
Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service and retaining proof of shipment.
4. Refunds
4.1. Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.
4.2. Partial Refunds
If the returned item is missing parts or shows signs of use, we may issue a partial refund at our discretion.
5. Exchanges
If you prefer an exchange for a different size, color, or product, please indicate this when you contact us. Exchanges are subject to product availability and may require an additional payment if the replacement item is of higher value.
6. User Responsibilities
- Provide accurate contact and order information when requesting a return.
- Package the item securely to prevent damage during transit.
- Adhere to the 30‑day return window.
7. Legal Disclaimer
This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.
8. Contact Information
If you have any questions regarding this policy, please contact us:
Email: [email protected]
Phone: +1(806)737-9486
Address: